Shipping Info and Store Policies

Shipping Information and Store Policies

• All shipments are sent using UPS Priority Overnight.
• Orders over $299 ship free. A flat rate shipping fee of $49.98 will be charged on all orders totaling less than $299.
• Shipping days are Tuesday thru Thursday for arrival Wednesday thru Friday. Please specify your desired shipping date in the notes when you place your order. If no shipping date is specified we will ship on our next available shipping day.
• All live items come with an arrive alive guarantee. In the rare event of a DOA (dead on arrival) claims must be made within 2 hours of shipments arrival (UPS Confirmed Delivery time) and must include a clear picture of the coral both in and out of the bag. DOA claims are voided if package is not able to be received on first delivery attempt. All claims will be issued as future store credit applied on your next order. Cash refunds will not be issued. DOA Claims exclude Acts of God and Shipping Delays.
• We monitor all shipments closely and work with UPS and our customers to make sure packages are delivered in a timely manner.
• In order to receive DOA claim, receiver must accept package even if it is damaged or delayed. Refusal to accept package will void any DOA Claim.
• It is up to the receiver to be available at time of arrival to properly receive animals. Any packages that are un-deliverable will void DOA claims. Please make sure to provide accurate address and contact information. We will contact you prior to corals being shipped if we have questions regarding your delivery address.
• Corals can be held for a maximum of five business days and additional items can be added to your order up to day of shipment. Please indicate what day you would like package to arrive upon completion of order.
• Live corals are not able to be returned for any reason. However we aim for 100% satisfaction, if you are unsatisfied with your order please contact us and we will work with you to fix the issue.
• WYSIWY  items will be the exact item shown in photos. Non WYSYWYG items will have a representative photo of the coral and you will receive a similar piece.
• Photos are taken under LED or Metal Halide lighting and may look different under different light sources. Sizes are approximate and we work hard to accurately portray size and color of coral. Corals can take multiple days to open and show their full size. We do not offer refunds on corals that look slightly different in your aquarium.
• If you have issues with your order PLEASE contact us before leaving a negative review. We will work with you to fix the issue. Positive reviews are always welcome!