Frequently Asked Questions

Frequently Asked Questions

 

🚚 How long does live coral shipping take?

We ship live corals every Tuesday, Wednesday, and Thursday via UPS Priority Overnight for next day delivery

If you'd like your package to arrive on a specific date, leave us a note at checkout, otherwise, your order will ship on the next available shipping day

🕒 When will my coral order arrive?

Most shipments are delivered by 12:00 PM (noon) on the delivery day, though occasional UPS delays may cause later arrival

Further Shipping Information Here

➕ Can I add items to my coral order after checkout?

Yes! Simply place another order and leave a note

We’ll combine your orders and refund the extra shipping charges

😕 What if I’m not satisfied with my coral order?

If you’re unhappy with your order, please contact us immediately

We’ll work with you to find a fair solution

💀 What is your DOA (Dead on Arrival) policy?

All live items come with our Arrive Alive Guarantee

In the rare event of a DOA, you can view additional claim conditions here

🪸 Can I request rare or special-order corals?

Absolutely! We work with collectors around the world and often have access to rare or hard-to-find coral species

Contact us with your wishlist and we’ll do our best to source it for you

📸 Coral Photos & WYSIWYG Items

  • WYSIWYG (What You See Is What You Get) items are exactly what’s pictured
  • Non-WYSIWYG items are shown with a representative photo — you’ll receive a similar coral
  • Photos are taken under LED or Metal Halide lights and may appear different in your tank
  • Corals may take a few days to open fully and show their true size and color
  • We do not offer refunds for minor color or size variations

🌡️ How to Acclimate Shipped Corals

We recommend a fast acclimation process for corals shipped overnight

  • Float the sealed bag in your aquarium for 15–30 minutes to equalize temperature
  • Remove coral from the bag and place directly in your tank

👉 We do not recommend drip acclimation for overnight shipments, as it provides no benefit and can stress the coral

🔍 Do I need to quarantine corals before adding them to my reef tank?

  • Yes — all new additions should be quarantined before entering your main system
  • Our aqua-cultured corals go through a rigorous quarantine to ensure they are pest-free (including Aiptasia, bubble algae, and nudibranchs)
  • Our wild colonies are dipped, inspected, and closely monitored before shipping
  • While we never knowingly ship unhealthy corals, we always recommend a dedicated coral quarantine tank to prevent future issues

🌦️ What if my coral order can’t ship because of bad weather?

For coral safety, we will hold your order until conditions improve

Please let us know about any severe or predicted weather events in your area before shipping

See additional shipping info here

🎁 Do you sell gift cards?

Yes! We offer Rock N Roll Reefs gift cards in a variety of amounts

They’re the perfect gift for any reef hobbyist See Options Here

💌 Still have questions?

Reach us via our Contact Page or social media

As always — Reef On 🤘